Your Repairs Handbook

Your Repairs Handbook tells you everything to expect around repairs to your home and arranging an appointment.

There’s also lots of useful information about which repairs you or we are responsible for, staying safe, and answers to frequently asked questions. Read on to find out more.

Reducing our carbon footprint

Salix Homes is committed as part of our carbon reduction goals to repair items where possible rather than replace them. Furthermore, we will sometimes consider removing items where a more environmentally friendly solution is available, such as replacing flagged areas with turf or grass seed. Replacement items such as new kitchens or bathrooms, are only replaced at the end of their expected life cycle or where we are unable to repair them. These items will be inspected every five years also as part of the stock condition surveys.

We value your feedback

We love to have feedback on the services we provide and encourage our customers to provide us with details on any services they have received. This is then analysed by both Salix Homes and our Customer Committee to identify areas where we can improve the experience for our customers, and celebrate successes.

You will be able to help us by rating your repair via the link provided in your repair tracking text message. Additionally, we will send more detailed surveys to a selection of customers following a repair to capture how we are doing against our Customer Charter promises.

If you prefer, you can also submit feedback and compliments via your MySalix account.