On this page, you’ll find key highlights from your Neighbourhood Action Plan. For a detailed look at the full plan, click the button above to download the whole document.
This area includes:
Mulberry Court, Fitzwarren Court, The Hive and Heraldic Court
bedsits and one, two and three bedroom flats
sheltered accommodation flats
lets since April 2023
We know how important it is to have people dealing with the issues that matter to you in the areas where you live. That’s why we have dedicated teams who aim to be a familiar face in our communities, creating closer connections with you.
I enjoy being a Housing Officer because it brings different challenges and diversity to the role. Every day is different, which keeps things interesting.
highrisehousingteam@salixhomes.co.uk
Liam is our caretaker at Fitzwarren Court.
Lee is our caretaker at Mulberry Court.
Our neighbourhood priorities are rooted in the voices and feedback of our customers. Through initiatives like our Working in Your Neighbourhood Days and engagement events such as our Month of Action, we have actively sought input from customers to shape our areas of focus. These are issues that you told us matter most to you:
At Salix Homes, we understand the adverse effects of noise nuisance on residents’ quality of life. We acknowledge that most noise reports we receive are related to household noise rather than anti-social behaviour. As a result, we have been collaborating with residents to implement a new approach in addressing noise complaints. This approach focuses on promoting good neighbourly relations, prevention, dispute resolution, and implementing support measures, rather than immediately resorting to enforcement.
However, we acknowledge there are instances where noise is considered anti-social, such as persistent and excessively loud music. In such cases, we will follow our anti-social behaviour process and not hesitate to take enforcement action when necessary.
To support our residents, we will work with professional mediators to find solutions, and we will also invest in additional noise monitoring equipment and other preventive measures.
We understand that many of our residents consider their pets as important companions. Pets can provide comfort, companionship, and an opportunity to connect with others in the neighbourhood. We are committed to promoting animal welfare and supporting our residents in taking good care of their pets. Well-cared-for pets can positively impact physical and mental health.
To ensure a peaceful and clean environment, it’s important that pets are well-controlled. By law, all cats and dogs must have a microchip. We will take appropriate measures against any pet owners where their pets cause problems such as being dangerous, making noise, damaging property, or leaving a mess in common areas.
Our housing team will regularly check for any pet-related issues during their inspections. If there are problems, we will support the affected residents and work with the pet owners to find a solution.
As responsible members of our community, it’s important to follow the parking guidelines in place at your apartment block to ensure the safety and accessibility of your parking areas.
Please take note of the following rules:
• Please avoid parking in areas designated for disabled drivers.
• It is crucial to keep areas designated for emergency services access, clear at all times, to ensure the safety of all residents in case of an emergency.
• Kindly park only in the designated bays and avoid obstructing other residents, parking on pavements or grassed areas.
We are working together with tenants and residents to ensure that the limited parking spaces available can be accessed as fairly as possible by all. Salix Homes will work with residents to address any violations.
Please be aware that any breaches of the parking guidelines will result in necessary actions, including potential loss of access to the car park.
Over the years, we’ve invested heavily in our homes, ensuring they’re safer, cleaner and greener.
The resources allocated here are now completing planned investments from previous years due to challenges in accessing properties previously. We plan to invest £280k in 2025 for work in your area.
These investments will deliver some fantastic improvements to homes which will bring them up to modern standards, improve energy efficiency and the safety and security of you and your family.
Improvement work including kitchens, bathrooms, heating, doors and electrics. Communal works including booster pump replacement.
Improvement work including kitchens, bathrooms, doors and electrics. Communal works including communal lighting, fire alarm upgrade, door entry system upgrade, communal door replacement.
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