Broughton

Noise nuisance

At Salix Homes, we understand the adverse effects of noise nuisance on residents’ quality of life. We acknowledge that most noise reports we receive are related to household noise rather than anti-social behaviour. As a result, we have been collaborating with residents to implement a new approach in addressing noise complaints. This approach focuses on promoting good neighbourly relations, prevention, dispute resolution, and implementing support measures, rather than immediately resorting to enforcement.

However, we acknowledge there are instances where noise is considered anti-social, such as persistent and excessively loud music. In such cases, we will follow our anti-social behaviour process and not hesitate to take enforcement action when necessary.

To support our residents, we will work with professional mediators to find solutions, and we will also invest in additional noise monitoring equipment and other preventive measures.

Appearance of communal areas

We recognise the importance of maintaining clean and appealing residential areas for our customers. We will collaborate with customers to enhance these spaces and utilise our Springboard Fund to support customer-led initiatives.

Our housing team regularly visit our estates and blocks to assess their condition. If they find improvements are needed, the team work closely with our Green Spaces team to take necessary actions. For customers in flats, a dedicated caretaker ensures the upkeep of the block and surrounding grounds.

During Salix Homes’ WIN Days, we’ll be organising litter-picking and skip day events in your neighbourhood. If you have an idea to improve your local environment, you can also apply for a Springboard grant to help make it happen.

Car parking problems

As responsible members of our community, it’s important to follow the parking guidelines in place at your apartment block to ensure the safety and accessibility of your parking areas.

Please take note of the following rules:
• Please avoid parking in areas designated for disabled drivers.
• It is crucial to keep areas designated for emergency services access, clear at all times, to ensure the safety of all residents in case of an emergency.
• Kindly park only in the designated bays and avoid obstructing other residents, parking on pavements or grassed areas.

We are working together with tenants and residents to ensure that the limited parking spaces available can be accessed as fairly as possible by all. Salix Homes will work with residents to address any violations.

Please be aware that any breaches of the parking guidelines will result in necessary actions, including potential loss of access to the car park.