Trinity

Noise nuisance

At Salix Homes, we understand the adverse effects of noise nuisance on residents’ quality of life. We acknowledge that most noise reports we receive are related to household noise rather than anti-social behaviour. As a result, we have been collaborating with residents to implement a new approach in addressing noise complaints. This approach focuses on promoting good neighbourly relations, prevention, dispute resolution, and implementing support measures, rather than immediately resorting to enforcement.

However, we acknowledge there are instances where noise is considered anti-social, such as persistent and excessively loud music. In such cases, we will follow our anti-social behaviour process and not hesitate to take enforcement action when necessary.

To support our residents, we will work with professional mediators to find solutions, and we will also invest in additional noise monitoring equipment and other preventive measures.

Car parking problems

As responsible members of our community, it’s important to follow the parking guidelines in place at your apartment block to ensure the safety and accessibility of your parking areas.

Please take note of the following rules:
• Please avoid parking in areas designated for disabled drivers.
• It is crucial to keep areas designated for emergency services access, clear at all times, to ensure the safety of all residents in case of an emergency.
• Kindly park only in the designated bays and avoid obstructing other residents, parking on pavements or grassed areas.

We are working together with tenants and residents to ensure that the limited parking spaces available can be accessed as fairly as possible by all. Salix Homes will work with residents to address any violations.

Please be aware that any breaches of the parking guidelines will result in necessary actions, including potential loss of access to the car park.

Litter, rubbish and fly-tipping

We want to create great neighbourhoods for our customers and communities, knowing how important it is to keep them clean and free from environmental issues. Our Green Spaces Team works closely with your housing officer and other partners to investigate fly-tipping in your area.

When we find offenders, they may face tenancy action, and if appropriate, be charged for the cost of removing the rubbish. During Salix Homes’ WIN Days, we’ll be organising litter-picking and skip day events in your neighbourhood. If you have an idea to improve your local environment, you can also apply for a Springboard grant to help make it happen.