Repairs and maintenance

How to book a repair

The easiest way to request a repair to your home is through MySalix. Just tell us what the problem is, then choose a convenient day for our team to visit you.

Emergency repairs

Emergency repairs are things that may cause a danger to you or other people, or where your home may be damaged if action isn’t taken straight away. These include:

• blocked or fractured drains
• gas escapes
• electrical faults
• major leaks or bursts
• broken windows and other glass
• total loss of electrical power
• total loss of water supply
• insecure window or door locks

To report an emergency repair call us on 0800 218 2000.

Rechargeable repairs

There are some repairs you have to carry out yourself. Subject to capacity, for some essential repairs we may be able to do them for you, however, you will need to cover the cost. We will provide you with a price for completing these repairs and ask for a deposit. Rechargeable repairs include:

• Changing your locks to provide you with replacement keys, including when lost or stolen
• Repairs needed due to damage caused by you, a household member or a visitor to your home, or where forced entry is required by emergency services
• Repairs due to alterations made by you, with or without our permission
• Where we have to clear your home after you leave as you have not removed possessions or have left behind rubbish or other items