Improvements to our repairs service with new evening and weekend appointments now available

At Salix Homes, we are constantly working to improve the services we provide to our customers, and we’ve listened closely to their feedback. As part of our ongoing commitment, we are excited to announce some significant improvements to our repairs service, including the introduction of new evening and weekend appointments.

From Monday, 13 January 2025, customers will be able to book repairs later in the day, with appointments now available until 7pm on weekdays. We’ve also introduced Saturday appointments, providing even more flexibility for our customers. These new options will help reduce the number of missed appointments and enable us to complete urgent and emergency repairs more quickly.

In addition to the new and expanded appointment times, we have also made it easier to book repairs through our online customer portal, MySalix. The enhanced portal now allows customers to upload photos and videos of the repair needed, book multiple repairs in a single session, and make changes to appointments at any time, day or night, without having to wait for office hours. We’ve also removed the chatbot to provide a smoother, more straightforward experience in direct response to customer feedback.

These improvements aim to make the repair booking process as simple and hassle-free as possible, helping customers get the repairs they need without delay. With more flexible appointment times and an improved online booking system, managing repairs is now easier than ever before.

We are committed to continuously improving our repairs service, and these changes are just the beginning. To find out more about all the improvements we’ve made, including updates to customer communication and enhanced repair quality, visit our You said, we listened, we improved page on our website.

We will continue to provide progress updates to ensure our customers are kept fully informed about the improvements to our service.

To book a repair, customers can log on to MySalix 24 hours a day, 7 days a week.