Families support Love Your Neighbourhood

Families from all over Salford got behind the launch of Love Your Neighbourhood – our new way of working for our customers and communities.

Salix Homes welcomed hundreds of people through its special tent at the recent Halloween Spooktacular event at Buile Hill Park, Salford.

As residents enjoyed fairground rides, face painting and our Halloween photobooth – many spoke with our dedicated Neighbourhood Teams about our new approach to providing services and improving our communities.

Now our communities can now look forward to:

• Neighbourhood Teams – We have set up dedicated teams who are knowledgeable and passionate about where you live. They know the area inside out and will deal with letting homes, anti-social behaviour and community engagement in your area. Whether its regular estate walkabouts, supporting community events or working out of local hubs, they will be highly visible and responsive to the needs of the local community.
• A new Community Grant scheme– We’re setting up a new scheme where our customers can bid for grant funding for ideas that will benefit your community. If someone in your ward has a great idea but needs that helping hand, they may well be able to bid for our year-round grant. Watch this space for more information.
• A new team looking after the environment– We’ve brought together our cleaning and caretaking teams with a new Environment Team meaning we can keep our blocks, grounds and areas around our homes to a standard you expect and better respond to things like flytipping and graffiti.
• Getting it right first time– We’re making sure that when our customers contact us, we’ll be able to deal with the query there and then. Trained and knowledgeable teams will do their best to resolve the issue at that first point of contact to save calling back or being transferred elsewhere. In fact we’re so confident in that we’ll get it right, that we’re committing to getting 80% of calls resolved at the first point of contact.

Come and take a look through our Facebook photo album by clicking here. Or you can watch our video of the event by clicking here.

You can also view pictures from the fun day by following us on Twitter @salixhomes, using the hashtag #loveyourneighbourhood.

If you have any events or pictures you want to share within your neighbourhood, please post them on our Facebook or Twitter pages using the #loveyourneighbourhood hashtag.