Customer Committee

Charlotte Haines

Charlotte is the Chair of the Customer Committee and was appointed as a full Board member in September 2023. She’s a busy working mother of three with a husband who works in emergency services.

Charlotte was born and lives in Salford and has regularly volunteered for Salix Homes over the years.

Living in one of Salix Homes’ smaller developments, Charlotte is keen to be a voice for the customers in her area. Charlotte says:

“I’ve always had an interest in volunteer work, so when the opportunity arose for me to apply to be on the new Customer Committee I jumped at the chance. I’m excited to be a contact for the area I live in and to watch the direct impact that the positive changes we make have in the community.

“I also have a personal interest in the housing sector so I’m looking forward to learning more about the industry and how not-for-profit businesses like Salix Homes run behind the scenes.”

Ahmed Abdulmalek

Ahmed is a Customer service manager at another Manchester based housing association. Having worked in several roles including IT, and complaints Ahmed has always had an interest in the more strategic element of housing.

Ahmed Previously held Manager roles at Hugo Boss and Mango as well as working voluntarily as a football, cricket coach and Tennis assistant.

Having been part of the Raising Roofs course (designed to get younger more diverse candidates board ready) he shadowed the Board at Irwell Valley for a year before joining Salix Homes Board in September 2021, and is also a parent governor at his children’s school where he holds the role of Chair of the Finance Committee.

In addition to the Board, Ahmed sits on the Assets & Sustainability Committee and is co-opted onto the Customer Committee.  He is also the Member Responsible for Complaints.

Gareth Evans

Gareth is a member of the Salix Homes Customer Committee.

Rashidah Owoseni

A proud mother and volunteer hero, Rashidah can usually be found helping out at various charitable initiatives in Salford – everything from supporting homeless people and vulnerable children to working on projects to help improve the community.

Rashidah was living in emergency accommodation with her daughter before a friend recommended Salix Homes to her.

Unfortunately Rashidah’s daughter was rushed into intensive care due to ongoing health issues during the bidding process for a Salix Homes property. Luckily, neighbourhood officer Cheltzea was on hand to take the paperwork to Rashidah at the hospital to make sure she got her home.

“When my daughter became unwell, the kindness the local community showed me blew me away. Cheltzea from Salix Homes went above and beyond to help us get our property and I can never thank her and my local community enough for their support.

“After seeing Salix Homes advertise the Customer Committee, I just knew I had to apply. I have a passion for volunteering and helping people, but after all the help and support I received during a difficult time I wanted to do something to give back. I’m honoured to be able to the eyes and voice for my local community”.

Marta Diaz

Marta is originally from Madrid in Spain but has lived in Salford for the last five years.

After gaining a degree in communications but struggling to find viable work in Spain, Marta made the decision to move to Salford in 2015 and now works in customer services for a large online travel website.

Marta’s first home with another housing provider was on the third floor of a building and had no lift which unfortunately became an issue for her when Marta was pregnant with her first child.

After moving into a Salix Homes’ property three years ago, she has grown to love her community and is keen to give something back to the people in it.

“When I saw that Salix Homes was looking for customers to join its first ever Customer Committee, I was really interested in being involved. I love the community that I live in and I want to try and help to improve it further and support the people within it who welcomed me when I moved here from Spain.

“I’m also thankful for the opportunity the committee presents to grow personally and the experience I will gain from it”.

Keri Muldoon

Keri has lived in Salford for over 20 years and describes herself as ‘a big, strong, community person’. Working as a lollypop lady for a local school, she has had a big impact on Salix Homes’ communities in recent years and chairs a number of local community groups including for floods, the park and a drama class for children.

Keri is passionate about giving back to her community and is constantly looking at ways to raise funds for those in need. Over the years she’s organised a range of fundraising activities including sponsored silences, charity bingo and sponsored fancy dress.

“I’m passionate about people and my community. I enjoy finding ways to raise funds for those who need it most and coming up with events and activities that help to bring communities closer together.

“I’m made up to be a member of the Salix Homes Customer Committee and have the opportunity to work with different types of people to come up with ideas and solutions together.”

Cynthia Alloyda

A zealous and personable member of the community, Cynthia is a mother, local church member and volunteer who is passionate about people.

Cynthia has a combined degree in Psychology with human resource management, a masters in HR and is interested in undertaking another degree in social policy in the near future. She enjoys volunteering at her local foodbank, getting involved in debates and singing in her spare time.

“As a lover of people, I was excited for the opportunity to work collaboratively with fellow customers that had different skillsets and were from a variety of different backgrounds.

“The in-depth, practical decision-making process is something that is of personal interest to me, and I can’t wait for the challenge the committee presents to use my skills to work towards making positive changes to the lives of Salix Homes’ customers.”

John Beattie

John is originally from Scotland, but has lived and worked in Salford for the past 20 years.

He grew up in a social housing property and has been a Salix Homes tenant for 13 years, so has lots of experience of being a ‘customer’ within a social housing setting, including the challenges and benefits this can bring.

John has worked in local government in a variety of customer-facing roles for over 20 years and is very enthusiastic about how ‘good customer service’ can have a positive impact on people’s lives.

“Being a part of the Salix Homes Customer Committee means I can use my personal and professional experience to help shape services for the benefit of customers, staff and the organisation itself”.

Jack Buckley

Jack was born and raised in Trafford, and moved to Salford after spending four years at university in Bangor.

Jack has a Master’s degree in Environmental Science and currently works as an Environmental and Sustainability Manager. He cares passionately about improving the lives and surroundings of our local communities.

Seeing communication as the key to changing things, Jack joined the Customer Committee to be a voice for customers’ needs, and to help continually improve Salix Homes as an organisation.