Contact us
How to get in touch
MySalix account
Access many of our services through your MySalix online account – 24 hours a day, 7 days a week
Log on or sign up
Make a complaint or give a compliment
Let us know whether we're doing well, or if you're unhappy about something
Complaints and compliments
Our office address
Reception is open Monday to Friday, 8:30am to 4:30pm (excluding bank holidays)
Salix Homes, Diamond House, 2 Peel Cross Road, Salford M5 4DT
Directions to Diamond House
Press and media enquiries
For journalists and members of the media who wish to contact us
Media enquiriesChristmas and New Year
Opening Hours
Our reception at Diamond House will be closed from 2pm on Tuesday, 24 December and re-open at 8:30am on Thursday, 2 January 2025.
We will still be available for emergencies throughout the festive period but with limited customer service.
Please call 0800 218 2000 if you have an emergency repair.
You can continue to book routine repairs or report any issues through MySalix.
Customer service opening hours
Monday to Friday, 8:00am to 9:00pm
Outside of these hours, including weekends and bank holidays, we will continue to offer an emergency service.
Accessibility
We’re happy to take Relay UK calls from deaf or speech impaired customers. British Sign Language users can call us via a SignVideo BSL interpreter. (More information)
For customers with additional needs, we can also make adjustments to how you access our services, upon request.
Some recent compliments we’ve received from our customers…
"I'm extremely grateful for everything"
I have previously had some financial struggles and Steph has done everything in her power to ensure I am OK, she has helped me with my rent arrears and provided me with other support which I genuinely couldn't be more appreciative of.
She is an absolute asset to your team.
"An excellent representative"
Tim was so professional, taking time to let us tell him the full facts, and he went out of his way to contact the repairs team to get a plumber out to us.
I cannot thank him enough, not just that we now have a new tap and running water, but he cheered me up and made me feel ok about the situation.
Customer has trust in Claire
I would once again like to thank you for your swift response today regarding my fob and also for rectifying the satellite dish issue. I feel like I can trust you when you say you will get something done.
Customer thanks "lovely fella"
Justin came to check my property and not only did he look into the issue reported, but also noticed another repair which needed doing. He got someone out the next day too and fixed this for me.
Justin is a lovely fella, golden, he is so nice and I can't thank him enough.
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