Delivering social value

"I'm extremely grateful for everything"

I have previously had some financial struggles and Steph has done everything in her power to ensure I am OK, she has helped me with my rent arrears and provided me with other support which I genuinely couldn't be more appreciative of.

She is an absolute asset to your team.

From a tenant, to Steph, on of our Income Management Officers

"An excellent representative"

Tim was so professional, taking time to let us tell him the full facts, and he went out of his way to contact the repairs team to get a plumber out to us.

I cannot thank him enough, not just that we now have a new tap and running water, but he cheered me up and made me feel ok about the situation.

A disabled customer helped by Tim, one of our Customer Service Officers

Customer has trust in Claire

I would once again like to thank you for your swift response today regarding my fob and also for rectifying the satellite dish issue. I feel like I can trust you when you say you will get something done.

A customer compliment received for Claire, one of our Housing Officers

Customer thanks "lovely fella"

Justin came to check my property and not only did he look into the issue reported, but also noticed another repair which needed doing. He got someone out the next day too and fixed this for me.

Justin is a lovely fella, golden, he is so nice and I can't thank him enough.

A compliment from a tenant for Property Surveyor, Justin