Salix Homes policies

At Salix Homes, we believe that clear policies and guidelines are essential, ensuring everyone understands their rights, responsibilities, and expectations.

You can find out more and read some of our key policies in the list below.

Salix Homes Policies

Salix Homes welcomes all feedback from our customers and recognises that this feedback represents valuable information that we can use to improve the services we offer. Here we’ve set out our policies around how we manage customers’ tenancies and tenancy related issues.

πŸ“„ – Anti-social Behaviour (ASB), Hate Crime and Domestic Abuse Policy

πŸ“„ – Compensation Policy

πŸ“„ – Customer Feedback & Complaints Policy

πŸ“„ – Customer Support Fund Policy

πŸ“„ – Household Members, Lodgers and Sub Tenants Policy

πŸ“„ – Management Move Policy

πŸ“„ – Mutual Exchange Policy

πŸ“„ – Right to Buy & Right to Acquire Policy

πŸ“„ – Safeguarding Policy

πŸ“„ – Succession and Assignment Policy

πŸ“„ – Tenancy Audit Policy

πŸ“„ – Tenancy Changes Policy

πŸ“„ – Tenancy Fraud Policy

πŸ“„ – Tenancy Management Policy

The safety of our customers and staff is always our top priority. Here are our policies around a number of safety related issues.

πŸ“„ – Damp, Mould & Compensation Policy

πŸ“„ – Disrepair Policy

πŸ“„ – Gas Policy

We pride ourselves in providing good quality homes, where our customers can live, grow and thrive.

πŸ“„ – Equipment and Adaptations Policy

πŸ“„ – Pest Control Policy

How we want to keep our neighbourhoods and communities places we can all be proud of.

πŸ“„ – Environmental Services Policy

πŸ“„ – Rent to Buy Policy

Our policies around rents and charges.

πŸ“„ – Income Management Policy

πŸ“„ – Rent Setting Policy

πŸ“„ – Service Charge Setting Policy

A range of other important policies and strategies around different areas of our business.

πŸ“„ – Asset Management Policy

πŸ“„ – Asset Management Strategy

πŸ“„ – Customer Engagement Strategy

πŸ“„ – Data Protection Policy

πŸ“„ – Equality, Diversity and Inclusion Policy

πŸ“„ – Modern Slavery Statement

πŸ“„ – Probity Policy

πŸ“„ – Procurement Policy

πŸ“„ – Reasonable Adjustments Policy

πŸ“„ – Recruitment & Selection Policy

πŸ“„ – Social Value Policy

πŸ“„ – Whistleblowing Policy

Reports, policies and transparency

Reports, policies and transparency

Salix Homes reports and business information

Reports, policies and transparency
Our Vision and Values

Our Vision and Values

How and why we do the things that we do

Our Vision and Values
Our Promise to You

Our Promise to You

The Salix Homes Customer Charter

Our Promise to You