6. Monitoring and Review
6.1 A summary of our EDI Commitments for 2024/25 is detailed below. Progress against these will be monitored by Board and Governance and Remuneration Committee, and published annually by our Board. Further, SMT will monitor progress on a quarterly basis against these commitments.
Our EDI Commitments to Our Customers:
Responding to the Housing Crisis
• Continue to inform the development of the GM Good Landlord Charter in 2024.
• Continue to inform the development of GM plans to become a housing first city region.
As per the Growth and Development Strategy 2024-27:
• Deliver a minimum of 100 new homes a year.
• Deliver older persons housing offer.
Homes and Health
As detailed in our Asset Management Strategy 2024-27:
• Continue with our commitment to allocate a budget towards the adaptation of properties over the next three years, working collaboratively with Salford City Council and GMHP on a new approach to adaptations standards.
• Further review our Aids and Adaptations Policy using insight from customer experiences.
Younger People
• Become a patron of the Salford Youth Zone
• Review the future of The Hive
Inclusive Customer Services
As detailed in the Customer Service Strategy 2024-27:
• Gain accurate insight into our customers by collating information to provide tailored and reliable data driven services that are fit for purpose to serve the diverse needs of our communities.
• Ensure our communication with customers is proactive, transparent, consistent, and compassionate to build trust, increase customer satisfaction and prevent avoidable contact by getting things right first time.
• Take a customer-centred approach by listening to and learning from the wider customer voice within complaint handling and other sources of customer feedback.
• Empower our people with the knowledge and tools they need to provide customers with a high quality, positive experience when they interact with us.
Inclusive Customer Engagement
As detailed in the Customer Engagement Strategy 2024-27:
• Develop our customer engagement framework to give customers the opportunity to shape what is important to them.
• Collaborate with our communities to better understand the customer experience.
• Continue to develop efficient ways of listening to customer-wide views through understanding surveys, sentiment, and trends.
Our EDI Commitments to Our Colleagues:
As detailed in Salix Homes People Services Strategy 2024-27 we will:
Equity in Pay and Benefits
• Ensure Solid Foundations – Appraise current terms and conditions of employment.
• Promote Inclusion – Continued engagement with the Boost Leadership Programme.
Inclusive Culture
• Supporting People Development – Embed new values and competencies.
• Promote Inclusion – Delivery of EDI training including sexual harassment.
• Enhance Colleague Experiences – Act on feedback from colleague satisfaction survey.
Inclusive Resourcing
• Effective Resourcing – Review and evaluate the approach to recruitment and selection.
• Effective Resourcing – Review our approach to workforce planning (note this is 2025/26).
1. Introduction
An outline of how we'll ensure the provision of an inclusive working environment.
Introduction
2. Salix Homes - In Context
An overview of the setting and city our organisation works in.
Salix Homes - In Context
4. Our Colleagues
Creating working environments where everyone can feel safe and a sense of belonging.
Our Colleagues
6. Monitoring and Review
A summary of our EDI commitments and how we're monitoring progress.
Monitoring and Review