Duchy Estate

Litter, rubbish and fly-tipping

We want to create great neighbourhoods for our customers and communities, knowing how important it is to keep them clean and free from environmental issues. Our Green Spaces Team works closely with your housing officer and other partners to investigate fly-tipping in your area.

When we find offenders, they may face tenancy action, and if appropriate, be charged for the cost of removing the rubbish. During Salix Homes’ WIN Days, we’ll be organising litter-picking and skip day events in your neighbourhood. If you have an idea to improve your local environment, you can also apply for a Springboard grant to help make it happen.

Youth nuisance

We recognise that most young people in our communities do not cause anti-social behaviour and we will not stigmatise young people by assuming they do. However, we also recognise that some of our community find some young people, particularly if they gather in groups and are rowdy or boisterous, to be very intimidating.

The Salix Homes team will work with the police, other agencies and young people to look at interventions that support crime reduction amongst children and young people. We will seek training opportunities, further education, apprenticeships, and work placements for our young people to access that will help them to grow into successful adults and law-abiding citizens.

We will use our Springboard fund to target positive activities in the community for young people to get involved with. In addition, our housing teams will seek early intervention and preventative approaches to reduce youth nuisance.

Noise nuisance

At Salix Homes, we understand the adverse effects of noise nuisance on residents’ quality of life. We acknowledge that most noise reports we receive are related to household noise rather than anti-social behaviour. As a result, we have been collaborating with residents to implement a new approach in addressing noise complaints. This approach focuses on promoting good neighbourly relations, prevention, dispute resolution, and implementing support measures, rather than immediately resorting to enforcement.

However, we acknowledge there are instances where noise is considered anti-social, such as persistent and excessively loud music. In such cases, we will follow our anti-social behaviour process and not hesitate to take enforcement action when necessary.

To support our residents, we will work with professional mediators to find solutions, and we will also invest in additional noise monitoring equipment and other preventive measures.