On this page, you’ll find key highlights from your Neighbourhood Action Plan. For a detailed look at the full plan, click the button above to download the whole document.
This area includes:
Arthur Millwood Court, Canon Hussey Court, Queen Alexandra Close, Nine Acre Court and Greenhaus
flats in this neighbourhood
lets since April 2023
We know how important it is to have people dealing with the issues that matter to you in the areas where you live. That’s why we have dedicated teams who aim to be a familiar face in our communities, creating closer connections with you.
What thrills me about working in housing is that you never know what to expect; every day is different. It is also great to know that at the end of the day or week, I have gone above and beyond to help the customers.
highrisehousingteam@salixhomes.co.uk
We are currently recruiting a new Housing Officer for Rialto Gardens, Ascot Court, Epsom Mews, Newmarket Mews, Thirsk Mews and Nine Acre Court, and will let you know when they have been appointed.
highrisehousingteam@salixhomes.co.uk
I feel that everyone should have the right to live in a safe environment and have somewhere to call home. To be a part of this gives me immense job satisfaction and I have met some amazing people doing this role.
highrisehousingteam@salixhomes.co.uk
Steve is our caretaker at Arthur Millwood Court.
Liz is our caretaker at Canon Hussey Court.
David is our caretaker at Greenhaus.
Tracy is our caretaker at Nine Acre Court.
Our neighbourhood priorities are rooted in the voices and feedback of our customers. Through initiatives like our Working in Your Neighbourhood Days and engagement events such as our Month of Action, we have actively sought input from customers to shape our areas of focus. These are issues that you told us matter most to you:
As responsible members of our community, it’s important to follow the parking guidelines in place at your apartment block to ensure the safety and accessibility of your parking areas.
Please take note of the following rules:
• Please avoid parking in areas designated for disabled drivers.
• It is crucial to keep areas designated for emergency services access, clear at all times, to ensure the safety of all residents in case of an emergency.
• Kindly park only in the designated bays and avoid obstructing other residents, parking on pavements or grassed areas.
We are working together with tenants and residents to ensure that the limited parking spaces available can be accessed as fairly as possible by all. Salix Homes will work with residents to address any violations.
Please be aware that any breaches of the parking guidelines will result in necessary actions, including potential loss of access to the car park.
At Salix Homes, we understand the adverse effects of noise nuisance on residents’ quality of life. We acknowledge that most noise reports we receive are related to household noise rather than anti-social behaviour. As a result, we have been collaborating with residents to implement a new approach in addressing noise complaints. This approach focuses on promoting good neighbourly relations, prevention, dispute resolution, and implementing support measures, rather than immediately resorting to enforcement.
However, we acknowledge there are instances where noise is considered anti-social, such as persistent and excessively loud music. In such cases, we will follow our anti-social behaviour process and not hesitate to take enforcement action when necessary.
To support our residents, we will work with professional mediators to find solutions, and we will also invest in additional noise monitoring equipment and other preventive measures.
If you reside in one of our blocks, rest assured that our 1st Response Team is dedicated to safeguarding your home from uninvited guests. We understand that the physical security measures surrounding your residence play a crucial role in fostering a sense of safety and comfort for the residents.
While our security measures are largely effective, we acknowledge that no system can provide absolute protection. In the event of unauthorised access, we are committed to promptly identifying the individuals involved and the residents they are visiting to prevent future occurrences. Our ongoing efforts include collaborating with residents to assess door entry systems, with plans for significant infrastructure enhancements in the years ahead.
Over the years, we’ve invested heavily in our homes, ensuring they’re safer, cleaner and greener.
The resources allocated here are now completing planned investments from previous years due to challenges in accessing properties previously. We plan to invest £550k in 2024 for work in your area and have another £1.2m planned investment work in 2025 for your area.
These investments will deliver some fantastic improvements to homes which will bring them up to modern standards, improve energy efficiency and the safety and security of you and your family.
Improvement work including kitchens. Communal works including electric mains replacement, communal doors, booster pumps and water tank upgrade.
• Replacement of the Eco-pod heating unit with a yet undetermined heating system
• Replacement of communal lighting and emergency lighting
• Lighting protection replacement
• Door entry system upgrade
• Communal stairwell fire doors replacement
• Replacement of the Eco-pod heating unit with a yet undetermined heating system
• Replacement of communal lighting and emergency lighting
• Lighting protection replacement
• Door entry system upgrade
• Communal stairwell fire doors replacement
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