Anti-social behaviour

At Salix Homes, we understand that your home and neighbourhood should be a safe and peaceful place for your family to live in. We know that anti-social behaviour can be harmful and impact your quality of life, so we are committed to working with you and your community to address them and create a safe and sustainable environment.

We’re dedicated to ensuring that our customers have safe and secure homes, and we work hard to keep our communities free from any anti-social behaviour that can cause distress to our customers.

We aim to provide our customers with the best possible service, and tackling anti-social behaviour is an essential part of this. We believe that by working together, we can make a real difference in creating vibrant communities where everyone can live, grow, and thrive.

What is anti-social behaviour (ASB)?

Anti-social behaviour (ASB) is any behaviour that makes someone feel harassed, alarmed, or distressed or causes a housing-related problem or annoyance.

What are your obligations as a tenant?

The Salix Homes Tenancy Agreement clearly explains what our tenants can and cannot do when living in our properties. Tenants are responsible for their actions not only in their own home but also in communal areas and the surrounding area. They must avoid doing anything that may disturb or annoy other residents, visitors, or people lawfully doing business in the area.

We also ask our tenants to be respectful and considerate to our staff, neighbours, and other members of the community. We believe that living in a community means being understanding and friendly with those around us, so we encourage our tenants to build positive relationships with their neighbours.

What actions are considered as anti-social behaviour?

The following list tells you what you’re not allowed to do if you live in a Salix Homes property:

• You can’t be violent or abusive to anyone, and you can’t harass anyone.
• You can’t threaten anyone.
• You can’t be violent or abusive to someone you live with.
• You can’t make too much noise.
• You have to control your pets.
• You can’t litter or dump rubbish.
• You can’t break the law.
• You can’t damage or draw on anything that doesn’t belong to you.
• You can’t discriminate against anyone because of their race, religion, gender, sexuality or anything else.
• You can’t use your home for any illegal activities.

If you are still unsure about what behaviour is considered anti-social, let us clarify some things that are not considered anti-social behaviour.

• Making noise when using DIY equipment during reasonable hours is acceptable.
• The sound of babies crying is normal and not considered disturbing.
• Children playing in or near their homes may make noise, and that is perfectly fine.
• Hearing household noises such as footsteps and dropped items from neighbours is common and not considered a disturbance.
• Arguments on social media are not considered noise and are not subject to noise control regulations.

How can Salix Homes help if I am experiencing ASB?

If you are experiencing anti-social behaviour (ASB) in your neighbourhood, Salix Homes is here to help you. We take all complaints seriously and respond accordingly to the nature of the complaint and the vulnerability of the victim.

Our housing officers will conduct a light-touch risk assessment to understand the impact of the ASB on the victim. You can report ASB anonymously, and we will treat all reports with the same level of importance.

However, first-hand evidence is crucial for victims and witnesses. We encourage witnesses to provide direct evidence as it holds the most evidential weight and helps us to fully understand the impact of the ASB on the victim and take appropriate action.

We offer a range of solutions to help resolve your issues, such as tenancy warnings/interviews, acceptable behaviour agreements, mediation, pre-legal warning letters, multi-agency meetings with Greater Manchester Police (GMP), and in more serious cases, legal action including civil injunction applications and possession action. Our goal is to work with our tenants to create a safe and comfortable living environment for everyone.

If you need our help with ASB, don’t hesitate to contact us. We’ll do our best to help you.

We will need your help to investigate your complaint thoroughly and take appropriate action.

Please help us by:

• Keeping a detailed diary of events when asked.
• Conducting a light touch risk assessment.
• Making yourself available for regular meetings or discussions with us.
• Collaborating with us to find a solution to your issue.

How can I report ASB?

You can report ASB by:

• Contacting your Housing Officer.
• Visiting or writing to Salix Homes, Diamond House, 2 Peel Cross Road, Salford, M5 4DT.
• Visiting our Community Hub/Surgery at Pendleton Gateway.
• Calling our 24-hour freephone on 0800 218 2000.
• Emailing enquries@salixhomes.co.uk.
• Using your MySalix account.
• Speaking to our 24-hour concierge service (high-rise apartments).
• Asking a third party such as a police officer or an advocate.