Repairs and maintenance
How to book a repair
The easiest way to request a repair to your home is online through your MySalix account. You can report a repair 24 hours a day, 7 days a week.
Just tell us what the problem is, then choose a convenient day for our team to visit you.
You can also report other issues such as damp and mould, or fly-tipping in your area.
MySalix - log on or registerOur new and improved repairs services
We’ve listened closely to customer feedback, and made some significant improvements to our repairs service.
We've expanded our appointment times up to 7pm on weekdays, and introduced new Saturday appointments.
Plus, it's now easier than ever to book your repair online with the new and improved MySalix.
Read moreEmergency repairs
Emergency repairs are things that may cause a danger to you or other people, or where your home may be damaged if action isn’t taken straight away. These include:
- blocked or fractured drains
- gas escapes
- electrical faults
- major leaks or bursts
- broken windows and other glass
- total loss of electrical power
- total loss of water supply
- insecure window or door locks
To report an emergency repair call us:
Call 0800 218 2000Rechargeable repairs
There are some repairs you have to carry out yourself. Subject to capacity, for some essential repairs we may be able to do them for you, however, you will need to cover the cost. We will provide you with a price for completing these repairs and ask for a deposit. Rechargeable repairs include:
- Changing your locks to provide you with replacement keys, including when lost or stolen
- Repairs needed due to damage caused by you, a household member or a visitor to your home, or where forced entry is required by emergency services
- Repairs due to alterations made by you, with or without our permission
- Where we have to clear your home after you leave as you have not removed possessions or have left behind rubbish or other items
Repairs and maintenance FAQs
To let us know about a problem around your neighbourhood or building, report it online through MySalix.
Report an Estate Management issue – such as:
- an abandoned home or abandoned vehicle
- a property or garden looking neglected
- parking issues
- subletting of a home
Report an Environmental issue – such as:
- fly-tipping
- graffiti
- littering
Most repairs are completed within just a couple of weeks. Once we know the type of repair you need, we will offer you a choice of appointments for it to be done.
Estate Management and Environmental issues are checked as soon as possible, usually within just a few days.
Through MySalix, you can check the details and track progress of your repairs or issues at any time.
Keeping your home comfortable and safe
We carry out over 30,000 repairs each year, with around 92% of them completed on the first visit. We want every customer to be satisfied with their home.
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