Institute of Customer Service Survey

Our customers are at the heart of everything we do, and we want to keep it that way.

We are members of the Institute of Customer Service (ICS), an independent, professional membership body for customer service.

As part of our membership, we will be contacting a selection of our customers by telephone to complete a survey about our customer service.

This year, a survey started on Monday, 27 November. If you are contacted, please let us know how you feel about the services we provide. The survey will take around 5-10 minutes to complete.

Your feedback is important to us so we can have a real insight into the areas we are performing well, and the areas where we could improve.

We hope you will take the opportunity to tell us what you think about the service that Salix Homes provides to you, and thank you in advance, for taking the time to complete the survey.

If you have any questions or comments about the survey, you can call us on 0800 218 2000.

Thank you for taking the time to assist us.