Rents & Charges - Advice and Support
Salix Homes is always here to listen and assist wherever possible, so if you are finding it difficult to pay rent and other bills (such as gas and electricity) during these difficult times we may be able to help.
salix.incomemanagement@salixhomes.co.uk
There are also several local organisations and national charities who can offer free independent advice and support to help customers, across a range of issues and problems.
Salford Council
Your local authority offers a wide range of services and may be able to provide further advice on housing, benefits and legal support.
Main switchboard: 0161 793 2500
Housing Advice and Support Services Team
Swinton Gateway, 100 Chorley Road, Swinton, M27 6BP
www.salford.gov.uk/housing/housing-advice-and-support
Salford Direct Housing Benefit Advice Line
Community, Health and Social Care
Swinton Gateway, 100 Chorley Road, Swinton, M27 6BP
www.salford.gov.uk/health-and-social-care
Welfare Rights and Debt Advice Service
The debt advice service provides advice for people who have complex/priority debts or a need for debt related court representation. The service does not offer more general budgeting support.
www.salford.gov.uk/welfarerights
Welfare rights advice line – 0800 345 7375.
Monday to Friday, 10am – 12 midday, apart from bank holidays.
Debt advice line – 0800 345 7323.
Mondays and Wednesdays 1pm – 4pm, Fridays 9:30am – 12:30pm, apart from bank holidays.
BetterOff Salford
For people who live in the Salford area and who may be eligible to claim benefits and/or need some support to get a job.
Citizens Advice Salford
Provides free, confidential and impartial advice to residents of Salford.
Freephone 0808 278 7802 Monday to Friday, 9am – 4pm
Evenings and weekend service: Call or SMS to 0161 850 5053 from 6pm – 9pm, seven days a week.
Age UK Salford
Age UK Salford is an independent local charity that has been working in the community to help older people for over 40 years.
Main office: 108 Church Street, Eccles, M30 0LH, open Monday to Friday, 9am-4pm
Telephone: 0161 788 7300
Salford Credit Union
A credit union can help you to start saving and access affordable loans.
Telephone: 0161 686 5880. Phones open 10am to 12pm Monday to Friday.
If you have any debts, a national agency can advise you, including:
MoneyHelper Advice Service
Aims to help make your money and pension choices clearer, with impartial guidance that is backed by the government and to recommend further, trusted support if you need it.
StepChange Debt Charity
Free expert debt advice and money guidance.
Main helpline: 0800 138 1111
Open Monday to Friday, 8am-8pm, and Saturdays 9am-2pm.
National Debtline
This is a debt advice charity run by the Money Advice Trust. It is a free and confidential service and its experts have helped millions of people deal with their debts.
Freephone: 0808 808 4000
Open Monday to Friday, 9am-8pm, and Saturdays 9:30am-1pm.
Shelter
If you have a housing-related problem, Shelter, the housing and homelessness charity, can help you understand your rights and get the support you need.
england.shelter.org.uk/get_help/local_services/manchester
Contact for free advice on 03301 755 121
How we can help you
An extra helping hand to our customers and local communities
How we can help you